Last Updated: September 3, 2026

At XSMOKEHUB (“XSMOKEHUB,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you provide when using our website, services, and online store.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase through our website.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect different types of information depending on how you interact with our website.

Information You Provide

When you create an account, place an order, contact us, or otherwise interact with our website, we may collect information such as:

• Full name

• Email address

• Billing and shipping address

• Telephone number

• Account login information

• Order and transaction information

• Customer service communications

• Information you voluntarily provide through forms or other website features

We do not intentionally collect more personal information than is reasonably necessary to provide our services.

Payment Information

Payments may be processed through third-party payment providers.

Depending on the payment method you choose, your payment information may be collected and processed directly by the applicable payment provider. We generally do not store complete credit card numbers or payment authentication information on our own servers.

Please review the privacy policy of your selected payment provider for more information about how payment information is handled.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Pages visited

• Referring website

• Date and time of website visits

• General usage and interaction information

This information may be used to maintain website security, improve website performance, analyze traffic, and provide a better user experience.

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfill orders.

• Provide shipping and delivery services.

• Manage customer accounts.

• Process payments through authorized payment providers.

• Respond to customer inquiries and support requests.

• Provide information regarding your orders.

• Improve our website, products, and services.

• Detect and prevent fraud, abuse, and unauthorized activity.

• Maintain website security and functionality.

• Comply with applicable legal and regulatory requirements.

• Send marketing communications where permitted and where you have provided the appropriate consent.

We will not use your personal information for purposes that are materially different from those described in this Privacy Policy without providing appropriate notice where required by applicable law.

3. Cookies and Similar Technologies

XSMOKEHUB may use cookies and similar technologies to improve website functionality and understand how visitors use our website.

Cookies may be used for purposes such as:

• Remembering user preferences.

• Maintaining shopping cart functionality.

• Keeping users signed in.

• Understanding website traffic and usage.

• Improving website performance.

• Supporting security and fraud prevention.

• Providing relevant marketing or advertising where applicable.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.

4. How We Share Information

We do not sell your personal information for money.

We may share information with trusted third parties when reasonably necessary to operate our business and provide our services.

These parties may include:

• Payment processors

• Shipping and delivery providers

• Website hosting providers

• Website analytics and technology providers

• Customer service providers

• Fraud prevention and security providers

• Professional service providers

• Government authorities or law enforcement where legally required

Third-party service providers are expected to handle personal information in accordance with applicable privacy and security requirements.

5. Third-Party Services

Our website may contain links to or integrate with third-party websites, applications, payment services, social media platforms, or other services.

We are not responsible for the privacy practices or content of third-party services.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

6. Data Security

We take reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no website, online service, or electronic transmission can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account information, including keeping your password confidential and using a secure device and internet connection.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing transactions, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

The specific retention period may vary depending on the type of information and the purpose for which it was collected.

8. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

• Request access to personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of certain personal information.

• Request restriction of certain processing activities.

• Object to certain uses of your personal information.

• Request a copy of certain personal information.

• Withdraw consent where processing is based on consent.

• Opt out of certain marketing communications.

These rights may be subject to applicable legal exceptions and limitations.

To exercise an applicable privacy right, please contact us using the contact information provided below.

9. Marketing Communications

If you choose to receive promotional emails or other marketing communications from us, we may use your email address to send information about products, services, promotions, or other updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the relevant communication or by contacting us.

Transactional communications, such as order confirmations, shipping updates, security notices, and important account information, may still be sent when necessary to provide our services.

10. Children’s Privacy

Our website and products are intended only for individuals who are legally permitted to access and purchase the applicable products in their jurisdiction.

We do not knowingly collect personal information from individuals who are under the applicable legal age.

If we learn that personal information has been collected from a person who is not legally permitted to provide such information, we will take reasonable steps to delete it where required by applicable law.

11. Age Verification

Certain products available through XSMOKEHUB may be subject to age restrictions and other legal requirements.

Where required, we may use age-verification or identity-verification services to determine whether a customer is legally permitted to purchase applicable products.

Information collected for verification purposes may be processed by authorized verification providers in accordance with their own privacy policies and applicable laws.

12. International Data Transfers

Depending on where you access our website and where our service providers operate, your personal information may be processed or stored in countries other than your country of residence.

Where applicable, we will take reasonable measures to ensure that such transfers are handled in accordance with applicable privacy and data protection laws.

13. California Privacy Rights

If you are a California resident, applicable California privacy laws may provide you with additional rights regarding your personal information.

Depending on the circumstances, these rights may include the right to know about personal information collected, the right to request deletion or correction, and the right to opt out of certain forms of data sharing or processing.

XSMOKEHUB does not sell personal information for monetary consideration.

California residents may contact us using the information below to submit an applicable privacy request.

We will verify requests as reasonably necessary to protect personal information and prevent unauthorized access.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the beginning of this policy.

We encourage you to review this page periodically to stay informed about how we handle personal information.

15. Contact Us

If you have questions about this Privacy Policy or would like to exercise an applicable privacy right, please contact XSMOKEHUB through the contact information provided on our website.

XSMOKEHUB

Email: support@xsmokehub.com

Website: xsmokehub.com