At XSMOKEHUB, we want you to have a smooth and satisfactory shopping experience. Please review our Returns & Refunds Policy carefully before placing an order.

Return Eligibility

Due to the nature of our products and applicable health, safety, and hygiene requirements, returns may be restricted for opened, used, or damaged products.

To be eligible for a return, the product must generally:

• Be unused and unopened.
• Remain in its original packaging.
• Include all original accessories, components, and documentation.
• Be returned within the applicable return period.
• Comply with all applicable return and shipping requirements.

Certain products may not be eligible for return where prohibited by applicable laws, regulations, or health and safety requirements.

Damaged or Incorrect Orders

If you receive a package that is damaged, defective, incomplete, or contains an incorrect item, please contact our customer support team as soon as possible.

Please provide:

• Your order number.
• A description of the issue.
• Clear photographs or video showing the product and packaging.
• Any other information reasonably required to investigate the issue.

We will review the situation and determine the appropriate resolution, which may include a replacement, refund, or other available remedy.

Defective Products

If a product appears to have a manufacturing defect, please contact us before attempting to repair, modify, or disassemble the product.

Products that have been modified, improperly used, damaged through misuse, or altered after delivery may not qualify for a refund or replacement.

Non-Returnable Items

For health, safety, hygiene, regulatory, or other applicable reasons, certain items may be non-returnable, including products that have been:

• Opened or used.
• Damaged after delivery through improper handling or use.
• Modified or tampered with.
• Returned without the original packaging where the packaging is required for resale or verification.
• Purchased in a location where returns are restricted by applicable law.

Refunds

Once an approved return or refund request has been reviewed, we will notify you of the outcome.

If a refund is approved, the applicable amount will generally be credited to the original payment method.

The time required for the refund to appear in your account may vary depending on your payment provider, bank, card issuer, or other financial institution.

Shipping fees may be non-refundable unless the refund is required due to an incorrect, defective, or damaged order, or otherwise required by applicable law.

Return Shipping

If a return is approved, we will provide instructions regarding the return process and shipping requirements.

Customers may be responsible for return shipping costs when the return is requested for reasons unrelated to a defective, damaged, or incorrect order, unless otherwise required by applicable law.

Please do not send products back without contacting us first. Unauthorized returns may not be accepted or processed.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped. Once an order has entered fulfillment or has been dispatched, cancellation may no longer be possible.

Refund Processing

Approved refunds are normally processed after the returned product has been received and inspected, where a physical return is required.

The final refund amount may depend on the condition of the returned product and the circumstances of the return.

Nothing in this policy limits any refund, replacement, cancellation, or other consumer rights that cannot legally be excluded or restricted under applicable law.

Compliance & Age Requirements

XSMOKEHUB sells products that may be subject to age restrictions and other legal requirements.

Customers are responsible for complying with all applicable laws and regulations in their jurisdiction, including applicable age, purchase, possession, importation, and use requirements.

Orders may be cancelled or refused where fulfillment or return processing would violate applicable laws, regulations, carrier requirements, or other legal restrictions.

How to Request a Return or Refund

To request a return or refund, please contact the XSMOKEHUB customer support team with your order number and a detailed description of your request.

Our team will review your request and provide further instructions if the return or refund is eligible.

Please wait for confirmation from our team before shipping any product back to us.

Contact Us

If you have questions about returns, refunds, defective products, damaged orders, or order cancellations, please contact the XSMOKEHUB customer support team.

We are committed to handling eligible requests fairly and in accordance with applicable laws and regulations.